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We are Unified Communications & Virtual Call Center Solutions. |  |
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PhoneFusion IntelegenTM is PhoneFusion’s Hosted Virtual Automated Call Distribution (ACD) and Predictive Dialing System that provides support for at-home agents, call centers and multiple site locations. Intelegen reduces costs and scales up or down on demand to meet any business fluctuation.
PhoneFusion Intelegen allows a business to maintain a workforce of at-home or on-site agents with no special hardware or software required and provides for integration with existing telephone systems, databases and CRM tools. PhoneFusion Intelegen is fully SIP and TDM compliant and offers a suite of features that call centers and businesses require most. Real time Web-based system controls and administration, call recording, remote monitoring, sophisticated skills based routing and comprehensive reporting make Intelegen the choice for today’s businesses. The service is priced with a recurring per-agent and supervisor monthly licensing fee and a minute of usage fee. The service is priced with a recurring per-agent and supervisor monthly licensing fee and a minute of usage fee. For more product information please visit www.phonefusionintelegen.com  |
